♫ ♪ Music lightly plays in background ♪ ♫ This year, we took a significant step by establishing the first-ever Chief Taxpayer Experience Officer role.

The CTXO is responsible for establishing the IRS strategy for improving the taxpayer experience and for unifying and expanding efforts across the agency to serve taxpayers.

They’re also responsible for delivering an experience that’s seamless, personalized and efficient.

Putting taxpayers first in everything we do.

The taxpayer experience is a cornerstone of the IRS mission.

Each interaction is an important connection to help taxpayers into compliance with integrity and fairness.

We’re all taxpayers and we know the importance of providing taxpayers with a positive customer experience.

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