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Man: The TFA Office has helped facilitate various learning opportunities.

For example, employees participated in site visit and town halls, interviews, and head of office calls.

The Taxpayer First communications and outreach has been collecting numerous feedback from multiple sources.

At this point, we've collected thousands of pieces of feedback.

It's spanned a wide variety of topics.

However, the five categories below represent the majority of the feedback received.

The taxpayer experience.

Aligning the IRS taxpayer service with the experience expected from modernized companies.


Updating Internal Revenue Manual, training delivery, soft skills, cross training, and professional opportunities.

Organizational redesign.

Recommendations for the consolidation of business units or reduced or expanded.


Recommendations to upgrade the IT infrastructure or equipment.


Requests for TFAO support and/or feedback not specific to TFA.

♪♪ ♪♪ ♪♪ During the stakeholder analysis workshop, participants identified key insights Post-Its from the 31 documents which were then grouped into categories.

Over 590 key insights were identified from internal stakeholders.

The top two key insight categories identified were focused on taxpayer experience at 44% followed by training at 25%.

The top two categories identified were focused on taxpayer experience at 67% followed by organizational redesign at 15%.

Attendees included members of TFAO, executive candidates, and consultants.

Our key activities were determine key insights from notes and feedback sources, group key insights into categories, discuss key insights and categories, identify similarities between key insights/categories.

In the external input session on day two, workshop participants read through the external stakeholder source documents and grouped the reoccurring ideas or suggestions into categories.

These categories fell into four common themes -- understanding the taxpayer, taxpayer's wants, human capital opportunities, and supporting foundations.

We have met with more than 100 organizations externally and internally.

The IRS is committed to inclusively and transparently communicating about TFA in the past, present, and future to our external stakeholders.

External stakeholders, meaning stakeholders that are not current employees of the IRS.

We have kept this commitment by hosting various listening sessions, outreach meetings, and other forums to engage tax professionals, industry leaders, and others.

And we will continue to keep this commitment in the future. is regularly updated with the latest and greatest information, and we ask that you continue engaging with us by visiting our website and using the info and resources available there.

The TFA Office collaborates with various IRS offices to ensure employees understand the legislative changes and impacts of the act and have opportunities to contribute to implementation.

A critical part of the implementation includes gathering input from employees and managers on the taxpayer experience, training, and organizational redesign strategies.

Outreach highlights include feedback portal, frequently asked questions page, provision summaries and highlight articles, latest TFA news section, resources and other information, "TFA in Action Page," TFA Request mailbox.

Highlighting the manager resources is the iManage TFA Manager Toolkit, which includes talking points, discussion placemat exercise, frequently asked questions, fact sheets, external toolkit, speaker request form.

The listening sessions include town halls, interactive meetings, and feedback brainstorms, TFA Innovation Lab, five major IRS site visits, New Carrollton Federal Building pop-up session, and a discussion placemat exercise.

The IRS is actively engaging in two-way dialogue with employees and managers gathering input on proposals and ensuring they understand that they are the cornerstone of our efforts.

IRS is collaborating with internal stakeholders to educate and engage across the agency, including NTEU, Office of Change Management, Geographic Leadership Councils, employee organizations, PMA and FMA.

IRS is focusing on creating interactive sessions for employees to learn about TFA, share their ideas, and engage with the TFA Office.

And the IRS is committed to providing managers the tools they need to keep their employees informed, encouraging two-way feedback, and serving as champions of TFA.